What steps should I take if Windows Authentication is not working in Mail & Deploy?

Modified on Fri, 30 Aug at 2:40 PM

FIRST CREATED ON 24 May 2023 I AUTHOR Emma Camacho

If Windows Authentication isn't working in Mail & Deploy, it can affect your access and security. Here’s a brief guide to help you troubleshoot and fix the issue:

Please login to the server running Mail & Deploy server with a DOMAIN ADMIN windows account and run the following instructions as Administrator:Command Prompt window:

setspn.exe -a http/hostname.domain.com domain\user

setspn.exe -a http/hostname domain\user

- "domain\user" is Mail & Deploy service account

- "hostname" is the Device name of the server that is running Mail & Deploy server (in this case, the server you are logged in)

- "hostname.domain.com" is the Full device name of the server that is running Mail & Deploy server (again, the server you are logged in)

This allows the service account to forward authentication requests to the domain controller.

https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2012-r2-and-2012/cc731241(v=ws.11)

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